Fraud Policy for Drivers

Last updated: 25 March 2026

1. Purpose

This Fraud Policy sets out CaminoCabs' stance and procedures in respect of fraud. CaminoCabs is committed to maintaining a fair, safe, and trustworthy platform for all Drivers and Passengers.

CaminoCabs has implemented a fraud prevention system which:

• Takes appropriate measures to deter fraud
• Maintains necessary procedures to detect fraud
• Investigates all instances of suspected fraud
• Takes action against confirmed fraudulent activity
• Reports suspected fraud to the appropriate authorities when required

2. Scope

This Fraud Policy applies to:

• All Drivers registered on the CaminoCabs platform
• Drivers in the onboarding phase (in the process of being registered)
• Partner Drivers with access to additional features (Signals, CaminoPoints, Shop)

By using the CaminoCabs Driver App, you agree to comply with this Fraud Policy. This Policy forms part of the Terms and Conditions for Drivers.

3. Fraudulent Activities

This section describes activities that CaminoCabs considers fraudulent. CaminoCabs reserves the right to amend this list at any time, in which case we will notify you of such changes.

Fraudulent activities include, but are not limited to, the following:

3.1 Intermediation Fee Fraud / Cash Under-Reporting

Examples:

• Passenger pays €25 cash, Driver enters €15 in the App
• Regularly ending trips early in the App to report a lower fare (a Passenger may occasionally request to end a trip before the original destination — isolated instances are not considered fraud)

How we detect this: We compare reported fares against expected fares based on GPS distance and time. A significant or recurring pattern of discrepancies is flagged for investigation.

3.2 Fake Trips

Examples:

• Booking trips from your own Passenger account to your Driver account
• Arranging with friends or family to book trips that are not genuine Transportation Services
• Creating trips where no actual Passenger is transported
• Splitting a single trip into multiple fake trips

3.3 Signal Fraud (Partner Drivers)

Examples:

• Verifying a Signal pickup when no Passenger was actually picked up
• Using a personal or controlled Passenger account to broadcast Signals and self-verify
• Cooperating with others to create fake Signal verifications

3.4 Reward Manipulation

Examples:

• Creating fake trips to reach a reward target (e.g., "Complete 50 trips to win")
• Splitting genuine trips into multiple short trips to increase trip count
• Cooperating with fraudulent Passenger accounts to generate qualifying trips
• Manipulating trip timing to qualify for time-restricted rewards

3.5 CaminoPoints Fraud

Examples:

• Exploiting bugs or errors to earn Points without legitimate activity
• Attempting to access or use another Driver's Points
• Creating fake Signal verifications to earn Points

3.6 GPS / Location Spoofing

Examples:

• Using GPS spoofing apps to appear in a different location
• Manipulating device settings to provide false location data
• Using modified versions of the CaminoCabs App
• Using emulators or virtual devices to fake location

3.7 Rating Fraud

Examples:

• Creating Passenger accounts to give yourself 5-star ratings
• Asking friends or family to create accounts and rate you highly without genuine trips
• Offering incentives to Passengers for positive ratings outside the App
• Creating fake trips solely to improve your rating

3.8 Cancellation Abuse

Examples:

• Accepting trips with no intention of completing them
• Cancelling trips to prevent other Drivers from receiving them
• Accepting and cancelling Prebooks repeatedly
• Strategically cancelling to manipulate trip allocation

3.9 Overcharging

Examples:

• Demanding payment above the taximeter fare
• Deliberately taking longer routes without reasonable justification (e.g., traffic, road closures) to inflate the fare
• Manipulating or tampering with the taximeter
• Adding unauthorized charges or fees

Note: Overcharging is also a violation of NTA regulations and may be reported to the National Transport Authority.

3.10 Account Duplication

Examples:

• Registering multiple Driver accounts with different email addresses
• Using another person's documents to create a Driver account
• Allowing another person to use your Driver account
• Creating accounts using false or fabricated documents

3.11 Cooperation with Fraudulent Passengers

Examples:

• Cooperating with Passengers to create fake trips for the purpose of earning rewards, Points, or meeting targets
• Cooperating with Passengers to split trips for reward manipulation
• Helping Passengers exploit promotional credits through fake trips
• Repeatedly completing trips with the same fraudulent Passenger accounts

3.12 Device and App Manipulation

Examples:

• Using modified or unofficial versions of the CaminoCabs App
• Using automation software or bots to interact with the App
• Attempting to hack or exploit vulnerabilities in the platform
• Using software to automate trip acceptance or other App functions
• Reverse engineering or decompiling the App

3.13 Document Fraud

Examples:

• Submitting forged or altered driving licences
• Using another person's documents
• Submitting fake insurance certificates
• Altering expiry dates on documents
• Submitting photoshopped or digitally manipulated documents

Note: Document fraud may be reported to the Gardaí and the NTA.

3.14 Money Laundering

Note: Suspected money laundering will be reported to the relevant authorities including the Gardaí and the Criminal Assets Bureau.

4. How We Detect Fraud

CaminoCabs uses multiple methods to detect fraudulent activity:

4.1 GPS Tracking and Verification

We track your GPS location during trips to verify the actual route taken. This allows us to:

• Compare reported fares against expected fares based on actual distance
• Detect route manipulation or deliberate detours
• Verify that trips actually occurred
• Detect location spoofing

4.2 Pattern Analysis

We analyse patterns in your activity to detect anomalies, including:

• Unusual trip patterns (same pickup/dropoff, repeated routes)
• Connections between Driver and Passenger accounts
• Abnormal earning patterns
• Suspicious cancellation patterns
• Cash trip fare patterns compared to card trips

4.3 Account Analysis

We monitor for suspicious account activity, including:

• Multiple accounts linked to the same device, phone number, or payment method
• Newly created Passenger accounts used primarily with one Driver
• Accounts with suspicious registration patterns

4.4 Document Verification

All documents are reviewed by our team and may be verified against official records where possible.

4.5 Reports and Complaints

We investigate all reports of fraud from Passengers, other Drivers, or third parties.

5. Consequences of Fraud

5.0 Proportional Enforcement

CaminoCabs will apply consequences proportionate to the nature and severity of the fraudulent activity. Depending on the circumstances, CaminoCabs may issue a warning, restrict specific features, temporarily suspend your account, or permanently terminate it. The following factors are taken into account:

• The severity and nature of the fraud
• Whether it is a first-time or repeated offence
• The financial impact on CaminoCabs, Passengers, or other Drivers
• Whether the Driver cooperated with the investigation

For first-time minor infractions, CaminoCabs will generally issue a written warning before taking further action, unless the nature of the fraud requires immediate measures (e.g., document fraud, money laundering, GPS spoofing).

5.1 Account Restriction or Suspension

CaminoCabs may restrict or suspend your account while investigating suspected fraud. During suspension:

• You will not be able to receive or accept trip requests
• Your account status will be set to "suspended"
• Payouts may be paused pending investigation

5.2 Account Termination

CaminoCabs may permanently terminate your account if fraud is confirmed. Upon termination:

• Your account will be permanently closed
• You will not be able to re-register on the platform
• All benefits, CaminoPoints, and rewards will be forfeited

If you believe a termination decision was made in error, you may request a review by contacting info@caminocabs.ie within 30 days of the termination notice. CaminoCabs will review the case and notify you of the outcome.

5.3 Withholding of Earnings

CaminoCabs reserves the right to withhold payments that are directly linked to, or arise out of, confirmed fraudulent activity. This includes:

• Earnings from fraudulent trips
• Rewards or prizes obtained through fraud
• CaminoPoints earned through fraudulent activity
• Pending payouts relating to fraudulent trips, if fraud is detected before payment

For the avoidance of doubt, earnings from legitimate trips that are not connected to fraudulent activity will not be withheld.

5.4 Recovery of Losses

CaminoCabs reserves the right to recover any financial losses resulting from your fraudulent activity, including:

• Intermediation Fees avoided through under-reporting
• Promotional credits fraudulently obtained
• Rewards or prizes fraudulently won
• CaminoPoints fraudulently earned

5.5 Reporting to Authorities

CaminoCabs may report fraudulent activity to the appropriate authorities, including:

• An Garda Síochána - for criminal fraud, document fraud, or money laundering
• National Transport Authority (NTA) - for violations of SPSV regulations
• Revenue Commissioners - for tax-related fraud
• Criminal Assets Bureau - for suspected money laundering

6. Investigation Process

6.1 Detection and Review

When potential fraud is detected, CaminoCabs will:

1. Review the relevant data and evidence
2. Determine if further investigation is required
3. Decide whether to restrict or suspend your account during investigation

6.2 Notification

If CaminoCabs restricts, suspends, or terminates your account due to suspected or confirmed fraud:

• You will be provided with a statement of reasons for the decision
• The statement will describe the specific facts or circumstances that led to the decision
• Notification will be sent via email and/or in-App notification

6.3 Your Opportunity to Respond

You will have the opportunity to clarify the facts and circumstances surrounding the decision by contacting CaminoCabs at info@caminocabs.ie. We will review any information you provide and may amend or revoke our decision if appropriate.

6.4 Reinstatement

If CaminoCabs revokes a decision to restrict, suspend, or terminate your account, your access will be reinstated without undue delay.

7. Notice Periods

7.1 Restriction or Suspension

CaminoCabs may restrict or suspend your account immediately upon detection of suspected fraud. You will be notified of the reasons no later than the time of the restriction or suspension.

7.2 Termination

Where CaminoCabs decides to terminate your account for fraud, we will normally provide at least 30 days' notice with a statement of reasons.

7.3 Exceptions to Notice Period

The 30-day notice period for termination shall not apply where:

• CaminoCabs is subject to a legal or regulatory obligation requiring immediate termination
• You have repeatedly breached this Fraud Policy
• You have repeatedly engaged in fraudulent activities
• The fraud is severe (e.g., document fraud, money laundering)
• Immediate action is required to protect Passengers, other Drivers, or the platform

In such cases, termination may be immediate, and you will be provided with a statement of reasons without undue delay.

8. Your Responsibilities

As a Driver on the CaminoCabs platform, you must:

• Comply with this Fraud Policy at all times
• Comply with all applicable laws and regulations
• Report any suspected fraudulent activity by other Drivers or Passengers
• Provide accurate and truthful information at all times
• Not attempt to circumvent or manipulate any fraud prevention measures
• Cooperate with any fraud investigations

8.1 Reporting Fraud

If you become aware of fraudulent activity by other Drivers or Passengers, you should report it to CaminoCabs at info@caminocabs.ie. Reports can be made anonymously.

9. Changes to This Policy

CaminoCabs reserves the right to amend this Fraud Policy at any time. We will notify you of significant changes by:

• Posting a notice in the App
• Sending you an email or push notification
• Updating the "Last updated" date at the top of this document

Continued use of the CaminoCabs platform after changes are posted constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Fraud Policy or wish to report suspected fraud, please contact us:

11. Related Documents

This Fraud Policy should be read in conjunction with:

• Terms and Conditions for Drivers
• Privacy Notice for Drivers
• Schedule of Fees (Intermediation Fees)